solo ticket merseytravel

No trains are running from the station. 13. It is the T-FLOW Account Holders responsibility to ensure that the Account has appropriate funds to operate the Toll Barrier. In doing so you confirm that the information is true to the best of your knowledge and it is the Account Holders responsibility to inform us immediately of any error or change. Paper Solo Tickets Can be used on any bus service within the Merseyside boundary only. Tickets purchased online will be refunded back to the original debit or credit card on which the original payment was made; and. If this information changes, for any reason, you must notify us immediately.Please be advised that we may use agencies to verify and confirm your identity and residence. In processing your Application and operating your Account Merseytravel will take all reasonable measures to ensure the services are carried out with reasonable skill and care. If you find that your journey will take you outside your chosen tickets zone or area, simply pay the normal fare for the extra part of your journey before the journey begins. You are responsible for ensuring that your Trio Ticket covers your entire journey and where it does not, that you have purchased any additional tickets required to reach your destination before setting off. There is a small administration charge which will be applied to your refund. 12. Liverpool City Region and Metro Mayor. If the ticket is not suitable for your travelneedsplease visit the. Solo Tickets are non-transferable and are not intended to be used by anyone other than the Ticketholder during the period of its validity. 3. MetroCard is a contactless smartcard for public transport tickets. We reserve the right to charge a fee for replacing your Merseytravel Smartcard, the cost of which is listed on the Merseytravel Website. Resident ConcessionUnder the terms of this Agreement, if you are a resident of the Liverpool City Region, you have the right to make an application for the Resident Concession to be applied to your Fast Tag Account.To be eligible for this concession, you must be able to provide evidence that you meet the following criteria:(a) You must be registered as living in a property in one of the districts of the Liverpool City Region; (b) The vehicle in which the Tag is used must be registered in one of the districts of the Liverpool City Region;(c) The vehicle must be a Class 1 vehicle as defined by our vehicle classification process;The Resident Concession is only available for personal use. We are continually developing the MetroSmart website and will be extending the range of tickets available. Merseytravel will charge a reasonable fee for any damaged, defaced or un-returned tag. It is the Account Holders responsibility to ensure payments are successfully taken. DefenitionsAccount Holder means the holder of the Fast Tag Account. 1.5 Reference in these Terms to paper format is a term meaning a paper Railpass ticket that will require photograph ID. (d) Merseytravel accepts no liability for business losses. They may be bought as tickets valid for:4.3.1 one week (Trio Young Person Weekly Ticket) which will be valid from the day you first use it; and4.3.2 an academic term (Trio Young Persons Term Time Ticket) which will be valid until 8 p.m. Monday to Friday during that term, excluding any half term. For example, you could travel from Liverpool to Ormskirk either by an all zones Railpass (rail only) or a Trio or Solo ticket for area C and a Railpass for zone F. Merseytravel tickets are available for these areas and zones 10.7 All monies refunded to you shall beeffectedby way of bank transfer, BACS or refunded to the original debit or credit card used to purchase the Solo Ticket. By purchasing and using a My Ticket you accept these Terms. If your card is deactivated, you will need to obtain another Merseytravel/Metro Smartcard or Apprentice Travelcard (as applicable) which may incur a further activation fee in accordance with clause 6.2 above. Terms and Conditions of Use1.1 These terms and conditions of use (Terms) (together with any documents or other items referred to in them) tell you how you may use your Trio Ticket issued by Merseytravel (we or us) when using bus, train and Mersey Ferries cross river services in and around Merseyside. The term dates for term time Tickets can be found here. If you already have a Walrus card you will be able to continue to use it and benefit from the online features of the MetroSmart website until the card expires, at which point it will be replaced with a new MetroCard. Yes, one of the benefits of a smartcard is that you are able to buy a number of Solo, Railpass or Saveaway tickets and store them on the card. (j) It is the Users responsibility to ensure that the tag is fitted correctly in line with the fitting instructions provided by Merseytravel and in accordance with the manufacturers specification. Once a smartcard has been registered to create an account, additional smartcards can be added to that same account. 8.5 A Merseytravel Smartcard or Apprentice Travelcard without a valid Solo Ticket on it, or with an expired Solo Ticket cannot be used as a Solo Ticket. 6.3 You will only be asked to pay a subsequent activation fee if we need to issue a replacement Merseytravel Smartcard for any reason (see clause 11). 6.2 You will need to provide us with a passport sized photograph (photocopies and photographs are not accepted) at the time you purchase your Trio Ticket. Your new MetroCard will be delivered to you by post, pre-loaded with your chosen Solo Term Time Ticket. How do I get a receipt for proof of purchase? Simply follow the registration process and enter the last 8 digits of your Walrus smartcard number. tickets are valid on trains in your chosen zones or areas across Merseyside and as far as Chester, Ellesmere Port and Ormskirk. If you have not used your ticket and it is still within three months of the ticket purchase date, we will refund a ticket. Introducing Merseytravel's 03 Tickets for Adults . 5.2 To use a Saveaway Ticket, place the Merseytravel Smartcard on the ticket machine, show the paper ticket to the bus, rail or Mersey Ferry staff or present it at the rail gates (where available) to open them (whichever is applicable). 5.3 You must follow any of our, or the bus operators, instructions when using a Solo Ticket when making a journey and you must let any driver or other member of staff of the bus operator examine your Merseytravel Smartcard, Apprentice Travelcard or paper ticket (as the case may be) at any time during your journey if asked to do so.5.4 Use of a Solo Ticket (whether a paper ticket or contained on a Merseytravel Smartcard or Apprentice Travelcard) is only permitted by the person who initially uses the Solo Ticket for the journey (the Ticketholder). The Railpass Application Form can be downloaded from the Merseytravel Website. 10.5 A Solo Ticket will be considered unused even if it has been activated on a Merseytravel Smartcard or Apprentice Travelcard if you have not used it to make any journeys. In the unlikely event that there is any defect in any aspect of service provided under this agreement; We will use every effort to repair or fix the defect as soon as is reasonably practicable, and in any event, within 7 days. Your card will be hotlisted and to apply for a replacement card visit your nearestMerseytravel Centre. 2. You can combine different types of season tickets for journeys through different areas or zones. We calculate a refund based on the value of the remaining time left on your ticket and deduct an administration charge. I bought my Solo Term Time Ticket online and it looks like my payment has been taken twice, how can I get a refund? If you change your vehicle, or it is stolen, or you wish to declare the vehicle as SORN you may report this online via the Mersey Tunnels website www.merseytunnels.co.uk or by phoning our Customer Services team on 0151 330 1004 or by email to tflow@liverpoolcityregion-ca.gov.uk The User/VRN will be blocked to prevent unauthorised usage. But dont worry, if you already have a Walrus card you can carry on using it until it expires. You will need to have your card checked to ensure there isnt a problem with it. 4.2.3 an academic term (Solo Young Persons Term Time Ticket) which can be added straight to your Merseytravel Smartcard and will be valid Monday to Friday during that term, including any half term. (f) It is the Account Holders responsibility to ensure their Account has appropriate funds in the account to operate the Fast Tag system at the Toll Barrier(g) The Fast Tag shall at all times remain the property of Merseytravel and must be returned upon request. Any refund in accordance with this clause 10.4 shall be processed by us provided that: 10.4.1 the partially used Railpass is surrendered; 10.4.2 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.5.; and. For the avoidance of doubt, you will then be required to buy an adult ticket. (b) If you are ending the agreement for a reason set out below the agreement will end immediately and we will refund you in full for any monetary balance on your Account (excluding free concessionary journeys which will be cancelled upon termination) . You are responsible for ensuring that your Solo Ticket covers your entire journey and where it does not, that you have purchased any additional tickets required to reach your destination before setting off. 13. 8.5 A Merseytravel Smartcard without a valid Saveaway Ticket on it, or with an expired Saveaway Ticket cannot be used as a Saveaway Ticket. Acceptance of your proof of age is at the sole discretion of the bus operator. only. 15. Merseytravel have a formal appeal process details of which can be found on our website using the following link;https://www.merseytravel.gov.uk/tunnels/Pages/Concessions.aspx. You can load Saveaway, Merseyrail-Only Railpass and some Solo tickets onto the card and it will eventually replace the Walrus card. Misuse7.1 My Tickets remain the property of Merseytravel at all times. In processing your Application and administering your Account, Merseytravel will take reasonable measures to ensure services are carried out using reasonable skill and care. You can combine different types of season tickets for journeys through different areas or zones. (d) If a request is made by Merseytravel to return the Fast Tag or you wish to leave the scheme and the Fast Tag is not returned within 28 days, Merseytravel reserves the right to retain a reasonable charge to cover the cost of the Fast Tag until it is returned to us. Simply follow the registration process and enter the last 8 digits of your Walrus smartcard number. You can have more than one ticket on your card at any time. 6. (h) Any images of the Fast Tag we may provide are for illustrative purposes only. We will write to you to let you know that we are going to stop providing the Fast Tag scheme. We know youll have lots of questions about MetroCards and how to use the smart ticketing website so weve put some together here. Tickets purchased online will be refunded back to the credit or debit card on which the original payment was made; and 8.4.3 a valid receipt is submitted to us with the request for a refund. English Deutsch Franais Espaol Portugus Italiano Romn Nederlands Latina Dansk Svenska Norsk Magyar Bahasa Indonesia Trke Suomi Latvian Lithuanian esk . 3.3 Your Saveaway Ticket is not valid for use on: 3.3.1 One-off special event services, unless otherwise agreed by the participating operators;3.3.2 Private bus, coach, rail or ferry services; 3.3.3 Mersey Ferry Cruises other than cross river services operated by Mersey Ferries; or3.3.4 Any other services as agreed by the participating operators 3.4 You must use your Saveaway Ticket within the area(s) chosen for your journey. Solo tickets are validon any bus serviceacross Merseyside. The Railpass Application Forms can be downloaded from the Merseytravel Website. 2.2 If you have questions in relation to these Terms or the Saveaway Ticket scheme, please contact us by emailing us on ask@merseytravel.com, writing to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN, or by calling us on 0151 330 1000. You may contact us to end the contract if we suspend your account, or tell you that we are going to suspend it, in each case for a period of more than 7 days, and we will refund any sums that have been paid to Merseytravel in advance. The personal data you provide us in relation to the Solo Tickets and on the Merseytravel Website is subject to our Privacy Policy. Bus Timetables Arriva services in Liverpool Stagecoach Timetables Trains They may be bought as tickets valid for: 4.1.1 one day (Solo Adult Day Ticket) which can be purchased in paper format or added straight to your Merseytravel Smartcard and will be valid on the day you buy it. 10.5 All monies refunded to you shall be effected by way of bank transfer, BACS or refunded to the original debit or credit card used to purchase the Railpass. The MetroSmart website allows you to buy a range of Solo or Merseyrail-Only tickets online. 4-WeeklyUse it any time on any day for 4 weeks. Solo tickets are valid across Merseyside. Monday to Friday before 8pm during term times only. You should receive your ticket within seven days. Merseytravel is committed to processing your personal information in a clear and transparent way. 14. We can also be contacted using the contact details set out in clause 2.2. bought the ticket for. I use my MetroCard or Walrus to buy Railpass tickets. form online, attach your MetroCard and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearest. Go to any Merseytravel Centre or a Merseyrail station. You can use your Trio ticket on any buses, trains or Mersey Ferries in your chosen area. 4.7 The term time dates for each academic year can be found on the Merseytravel Website. If we find your payment has been duplicated, we will refund any overpayment back on to your debit or credit card. Solo Tickets: 2. 9. More about Merseyrail Only Railpass here. Merseytravel Trio Tickets Terms and Conditions of Use. Nothing in this agreement shall allow any other person or third party any benefit of any kind or any right to enforce the terms of this Agreement. Please emailsmart@merseytravel.gov.ukquoting your order reference number to let us have the correct details. Add the number of zones together (if you travel through two or more zones in one area, this counts as one area). 8.3 We may withdraw your Saveaway Ticket, including refusing to accept the continued use of such Saveaway Ticket and refusing to make it available on a Merseytravel Smartcard where it has, or we have reason to suspect that it has, been misused or used for any fraudulent or improper purpose. (b) If you have any questions or complaints about the Mersey Tunnels Concessionary travel T-FLOW scheme please contact us. Some bus and train operators offer . For the purpose of these Terms, any reference to you or your means you, the customer. We are sorry for any inconvenience caused. 7.2 You will need to provide us with a completed Adult or Young Persons Railpass Application Form at the time you purchase a Weekly Railpass, Monthly Railpass or Annual Railpass. Any use of the Solo Ticket by anyone other than the Ticketholder shall constitute a misuse of the Solo Ticket and is subject to any sanctions referred to in clause 8 below. The app allows you to plan journeys for now and any time in the future. This agreement, together with the Application, shall form a binding legal agreement between you and the Merseytravel which shall take effect upon receipt of your Application by Merseytravel. Can be used at any time, on any day (excpet off-peak, term time or student year tickets). This will show the ticket type, price of your ticket and when your ticket will be available to collect. Severability 14.1 If any provision in these Terms is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability will not affect the other provisions in these Terms which shall remain in full force and effect. You must first use your ticket within 28 days from the date you buy it. If the ticket is not suitable for your travel needs please visit the. 8.3 We may withdraw your Solo Ticket, including refusing to accept the continued use of such Solo Ticket and refusing to make it available on a Merseytravel Smartcard or Apprentice Travelcard where it has, or we have reason to suspect that it has, been misused or used for any fraudulent or improper purpose. 6. 2.2 If you have questions in relation to these Terms or the Trio Ticket scheme, please contact us by emailing us on ask@merseytravel.com, writing to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN, or by calling us on 0151 330 1000. If you buy it on the bus, at a Merseytravel Centre or PayPoint retailer, your ticket will be available immediately. Please make sure that you have a valid ticket for the day and area of travel loaded on to your MetroCard or Walrus. Photo ID is no longer a requirement for Railpass tickets which are fulfilled to a Merseytravel Smartcard (excluding paper format/ term time). 1.5 Where these Terms conflict with any other information published on the Merseytravel Website, these Terms shall have priority. The User shall ensure the Account is not being used fraudulently or for any fraudulent or illegal purposes. Ticket you accept these Terms service within the Merseyside boundary only MetroCard will be the! Date you buy it apply for a replacement card visit your nearestMerseytravel Centre and not... You can load Saveaway, Merseyrail-Only Railpass and some Solo tickets are non-transferable and not! You or your means you, the cost of which is listed on the Merseytravel Website these... 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